Thursday, August 05, 2010 PHH Arval Wins Second Customer Service Award
 For the second year in a row, PHH Arval has received the "Outstanding Customer Support Performance 2010" award from The Fraser Group, LLC, a management consulting firm focused on helping companies measure and improve call center centre performance. The award acknowledges the superior customer service of PHH's Driver Response Team, a call center centre that responds to fleet driver calls and requests.
The Fraser Group sets rigorous standards that must be met in order to achieve an "outstanding" level of performance. Throughout the past year, Fraser has monitored and scored calls taken by PHH's Driver Response Team against the firm's proprietary call center centre methodology. Each call is evaluated based on 36 criteria, and PHH consistently rated at 90 percent or higher over the past eight quarters. To date, PHH is the only company among those measured by Fraser to have achieved this level of performance.
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