Tuesday, December 13, 2011 PHH Arval Wins Outstanding Customer Support Performance Award
 For the third consecutive year, a PHH Arval customer service team has been recognized for outstanding customer support.
“We make customer service a priority. So it is rewarding to have our efforts recognized – especially by The Fraser Group, which sets rigorous standards that must be met in order to achieve an ‘outstanding‘ level of performance,” said Senior Vice President and Chief Operating Officer Tom Keilty.
The Fraser Group, a management consulting firm that helps organizations improve performance, recently presented PHH Arval’s Vehicle Accident Services Driver Assistance Team with its “Outstanding Customer Support Performance Award for 2011.”
Throughout the past year, The Fraser Group monitored and scored calls taken by PHH’s Vehicle Accident Services Driver Assistance Team against the firm’s proprietary call centre methodology. Each call was evaluated based on 36 criteria and PHH consistently rated at 90% or higher over the past four quarters.
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