Friday, December 09, 2011 ARI Opens 6th Call Centre
 ARI announced the start-up of a new Houston, Texas Call Centre this past week. This is ARI's sixth North American Call Centre, including Maple Shade, New Jersey; Grapevine, Texas; Mississauga, Ontario; Montreal, Quebec and Mexico City, Mexico.
According to ARI Senior Vice President of Fleet Services, Bob White, call volume for 2011 is on track to hit 3.1 million calls in the U.S. alone because of the company's outstanding growth over the past few years. ARI now manages over 780,000 vehicles.
"ARI has been ranked number one in customer satisfaction since 2003 so delivering the best service for our clients is our highest priority,” White said. “Having the most certified technicians in more locations throughout North America, using state-of-the-art call centre and web-based technologies, ensures that we can deliver the fastest possible response times and the most value to our clients and their drivers.”
The new ARI Call Centre has capacity for 185 employees. Calls are directed by country, allocated to each ARI Call Centre, and routed to the most appropriate available technician, regardless of location, to ensure the fastest response times.
|
